2 weeks ago...i was at the tampines outlet trying to get a high stool
i searched around but couldnt find it
so i managed to stop a staff to ask for help.
i was told to try check-out counter...diligently i went
which i was earlier but didnt see it...
at the check-out counter, searching the whole row of check-out and still didn't see it, i stopped another staff to ask
he told me to try the bathroom section, which is a long walk back since i need to pass 20+ racks
at the bathroom section, i couldnt find anyone to help me
finally i managed to find a lady staff at fabric....she didn't allow me to finish my question and told me to go children section....
which is one level up.....i was desperate by then....i came all the way and walked so much....i must find it.....
off i went to climbing up the stair....
at the children section, i stopped a really young looking staff
he told me....we only have this $3.90 stool (which is not what i was looking for)
by then, i was about to give up....i went back down.....
about to go home and thought i gave a final try to this lady staff doing some deco on ladder
low and behold....she was able to tell me "if i m not wrong, it is out of stock"
gosh.....it took so many staff to tell me such a simply thing?
i am very disappointed.....
fast forward to today
i was there making some purchases
i have written my requirement on the paper provided in-house
this particular item need sale assistant help according to the tag
so i spent 15 mins locating one....
she looked at the paper i had and made some calls
and finally printed the payment slip for me to bring check-out for 2 items
i made a total of almost $700 worth of about 10 items....another delivery charge payment
and imagine my surprise when i took out the receipt during dinner to have a look
the item keyed in by the staff is wrong.....
so i quickly went home to call ikea
and mine mine.....the customer service line is busy i was put on hold for at least 10mins with no response
i hung up and call again....this time....the lady told me to leave my number as they were experiencing high call levels......and will return my call
one hour later....no sound no picture of ikea!!!
although i can choose to return after the item is delivered
but imagine the additional effort required to do that?
and mind you....i paid for delivery....
what a lousy experience....
